Founded in London in 1896, Knight Frank is one of the world’s leading independent real estate agencies, with an international footprint spanning 51 territories across the globe. We reimagined the client experience — an outcome demanding smart design thinking, innovation, tech to take a heritage brand on a journey to show them a more fruitful future.
A complex residential portal enabling buyers and sellers, as well as landlords and tenants to manage their property ‘journeys’ — playing a key role in simplifying the complex and sometimes stressful tasks associated with property sales and lettings.
Our UX team conceived a concept early on to refine a ‘Buyer’s Timeline’ page, a key part of the portal to ensure clients know exactly where they are in the process, what comes next and how close they are to completion.
A new concept and creative direction for the digital experience which was subtle and elegant, building on Knight Frank’s positioning as a traditional and established business.
